Trainee Queries and Grievances Management
Trainee Queries and Grievances Management
1. Trainees can submit queries and grievances through the LXP or a designated email.
2. Grievances must be submitted within 10 working days from the date of the incident.
3. All queries and grievances will be logged, categorized (e.g., administrative, academic, personal), and acknowledged within 2 working days.
4. Relevant staff will be involved to investigate and resolve the issues.
5. All grievances must be tackled through the CDA Grievances Committee.
6. Trainees will be informed of the outcome within 10 working days.
7. Confidentiality and fairness will be maintained throughout the process to protect parties involved.
8. All queries and grievances, along with their outcomes, will be recorded and reviewed regularly to help improve CDA services.
9. Retaliation against trainees raising grievances is strictly prohibited.